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SUPPORT COMMUNICATION - SECURITY BULLETIN

Document ID: c02863015
Version: 1

HPSBMA02674 SSRT100487 rev.1 - HP Service Manager and HP Service Center, Unauthorized Remote Access, Unsecured
Local Access, Remote Disclosure of Privileged Information, HTTP Session Credential Re-use, Cross Site Scripting
(XSS) and Remote Script Inject

NOTICE: The information in this Security Bulletin should be acted upon as soon as possible.

Release Date: 2011-06-07
Last Updated: 2011-06-07

Potential Security Impact: Unauthorized remote access, unsecured local access, remote disclosure of privileged
information, HTTP session credential re-use, cross site scripting (XSS) and remote script injection

Source: Hewlett-Packard Company, HP Software Security Response Team

VULNERABILITY SUMMARY
Potential security vulnerabilities have been identified in HP Service Manager and HP Service Center which may
allow remote authenticated users unauthorized access, unsecured local access, remote disclosure of privileged
information, HTTP session credential re-use, cross site scripting (XSS) and remote script injection.

References: Reference
Description

CVE-2011-1857
Unauthorized Remote Access

CVE-2011-1858
Unsecured Local Access

CVE-2011-1859
Remote Disclosure of Privileged Information

CVE-2011-1860
HTTP Session Credential Re-use

CVE-2011-1861
Unauthorized Remote Access

CVE-2011-1862
Cross Site Scripting (XSS)

CVE-2011-1863
Remote Script Injection

SUPPORTED SOFTWARE VERSIONS*: ONLY impacted versions are listed.
HP Service Manager v9.21, v9.20, v7.11, v7.02 running on AIX, HP-UX, Linux, Solaris and Windows
HP Service Manager client v9.21, v9.20, v7.11, v7.02 running on Windows
HP Service Center v6.2.8 Client running on Windows
HP Service Center v6.2.8 running on AIX, HP-UX, Linux, Solaris and Windows

BACKGROUND

CVSS 2.0 Base Metrics

Reference Base Vector Base Score
CVE-2011-1857 (AV:N/AC:M/Au:S/C:P/I:C/A:C) 8.2
CVE-2011-1858 (AV:L/AC:L/Au:S/C:N/I:N/A:N) 3.1
CVE-2011-1859 (AV:N/AC:L/Au:N/C:P/I:N/A:N) 5.0
CVE-2011-1860 (AV:N/AC:L/Au:N/C:P/I:N/A:N) 5.0
CVE-2011-1861 (AV:N/AC:M/Au:N/C:C/I:P/A:N) 7.8
CVE-2011-1862 (AV:N/AC:M/Au:N/C:P/I:N/A:N) 4.3
CVE-2011-1863 (AV:N/AC:M/Au:S/C:C/I:P/A:P) 7.5

         Information on CVSS is documented
        in HP Customer Notice: HPSN-2008-002

RESOLUTION

The vulnerability can be resolved by updating affected versions of the HP Service Manager and HP Service Center
with the following patches or the subsequent version of the patch. Customers can download the patches from HP SSO
at http://support.openview.hp.com/selfsolve/patches .

Notes:

Each table below lists the security vulnerabilities which impact the product version and the minimum patch or
patches needed to resolve the issue.

To locate the patch document on HP SSO, use a URL in this form:
http://support.openview.hp.com/selfsolve/document/ Document ID . Please substitute the appropriate document id.
For example, to go to the page for document id KM1061984, use this URL:
http://support.openview.hp.com/selfsolve/document/KM1061984

SM v9.21 Vulnerability reference
SM v9.21 patch document title
Document ID

CVE-2011-1858
SM9.21p1 Web Tier
KM1061984

CVE-2011-1859
SM9.21p1 Web Tier
KM1061984

CVE-2011-1861
SM9.21p1 Web Tier
KM1061984

SM v9.21 client Vulnerability reference
SM v9.21 client patch document title
Document ID

CVE-2011-1858
SM9.21p1 Windows Client
KM1061983

SM v9.20 Vulnerability reference
SM v9.20 patch document title
Document ID

CVE-2011-1857
SM9.20p1HF1 Web Tier
KM1099883

CVE-2011-1858
Upgrade to SM v9.21

CVE-2011-1859
SM9.20p1HF1 Web Tier
KM1099883

CVE-2011-1860
SM9.20p1HF1 Web Tier
KM1099883

CVE-2011-1861
Upgrade to SM v9.21

CVE-2011-1862
SM9.20p1HF1 Web Tier
KM1099883

CVE-2011-1863
SM9.20p1HF1 Web Tier
KM1099883

SM v9.20 client Vulnerability reference
SM v9.20 client resolution

CVE-2011-1858
Upgrade to SM v9.21

SM v7.11 Vulnerability reference
SM v7.11 patch document title document title
Document ID

CVE-2011-1857
SM7.11p15 Web Tier
KM1030364

CVE-2011-1858
SM7.11p15 Web Tier
KM1030364

CVE-2011-1860
SM7.11p15 Web Tier
KM1030364

CVE-2011-1861
SM7.11p15HF1 Web Tier
Request HP support channel for this hotfix

CVE-2011-1862
SM7.11p15 Web Tier
KM1030364

CVE-2011-1863
SM7.11p15 Web Tier
KM1030364

SM v7.11 client Vulnerability reference
SM v7.11 client patch document title
Document ID

CVE-2011-1858
SM7.11p15 Windows Client
KM1030362

SM v7.02 Vulnerability reference
SM v7.02 patch document title
Document ID

CVE-2011-1857
SM7.02p15 Web Tier
KM973524 (included in next patch)

CVE-2011-1858
SM7.02p16 Web Tier
KM1099883

CVE-2011-1860
SM7.02p16 Web Tier
KM1099883

CVE-2011-1861
SM7.02p16 Web Tier
KM1099883

SM v7.02 client Vulnerability reference
SM v7.02 client patch document title
Document ID

CVE-2011-1858
SM7.02p16 Windows Client
KM1083673

CVE-2011-1862
SM7.02p16 Windows Client
KM1083673

SC v6.2.8 Vulnerability reference
SC v6.2.8 patch document title
Document ID

CVE-2011-1857
SC6.2.8.7 Web Tier
KM1111638

CVE-2011-1858
SC6.2.8.7 Web Tier
KM1111638

CVE-2011-1861
SC6.2.8.7 Web Tier
KM1111638

CVE-2011-1862
SC6.2.8.7 Web Tier
KM1111638

SC v6.2.8 client Vulnerability reference
SC v6.2.8 client patch document title
Document ID

CVE-2011-1858
SC6.2.8.7 Windows Client
KM1113091

CVE-2011-1862
SC6.2.8.7 Windows Client
KM1113091

HISTORY
Version:1 (rev.1) - 07 June 2011 Initial Release

Third Party Security Patches: Third party security patches that are to be installed on systems running HP
software products should be applied in accordance with the customer's patch management policy.

Support: For further information, contact normal HP Services support channel.

Report: To report a potential security vulnerability with any HP supported product, send Email to:
[email protected]
It is strongly recommended that security related information being communicated to HP be encrypted using PGP,
especially exploit information.
To get the security-alert PGP key, please send an e-mail message as follows:
To: [email protected]
Subject: get key
Subscribe: To initiate a subscription to receive future HP Security Bulletins via Email:
http://h30046.www3.hp.com/driverAlertProfile.php?regioncode=NA&langcode=USENG&jumpid=in_SC-GEN__driverITRC&topiccode=ITRC
On the web page: ITRC security bulletins and patch sign-up
Under Step1: your ITRC security bulletins and patches
-check ALL categories for which alerts are required and continue.
Under Step2: your ITRC operating systems
-verify your operating system selections are checked and save.

To update an existing subscription: http://h30046.www3.hp.com/subSignIn.php
Log in on the web page: Subscriber's choice for Business: sign-in.
On the web page: Subscriber's Choice: your profile summary - use Edit Profile to update appropriate sections.

To review previously published Security Bulletins visit: http://www.itrc.hp.com/service/cki/secBullArchive.do

• The Software Product Category that this Security Bulletin
  relates to is represented by the 5th and 6th characters
  of the Bulletin number in the title:

GN = HP General SW
MA = HP Management Agents
MI = Misc. 3rd Party SW
MP = HP MPE/iX
NS = HP NonStop Servers
OV = HP OpenVMS
PI = HP Printing & Imaging
ST = HP Storage SW
TL = HP Trusted Linux
TU = HP Tru64 UNIX
UX = HP-UX
VV = HP VirtualVault

System management and security procedures must be reviewed frequently to maintain system integrity. HP is
continually reviewing and enhancing the security features of software products to provide customers with current
secure solutions.

"HP is broadly distributing this Security Bulletin in order to bring to the attention of users of the affected
HP products the important security information contained in this Bulletin. HP recommends that all users determine
the applicability of this information to their individual situations and take appropriate action. HP does not
warrant that this information is necessarily accurate or complete for all user situations and, consequently, HP
will not be responsible for any damages resulting from user's use or disregard of the information provided in
this Bulletin. To the extent permitted by law, HP disclaims all warranties, either express or implied, including
the warranties of merchantability and fitness for a particular purpose, title and non-infringement."

Copyright 2011 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The
information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP
or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages
including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or
damages for loss of data, or software restoration. The information in this document is subject to change without
notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of
Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned
herein may be trademarks of their respective owners.
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